November 15, 2010
Dedi Suprman
Indofood Inc.
Sudirman Street,
Jakarta
654210
Dear , Dedi Supratman
I have just received your shipment of computer part. I understand that the busy nature of your business makes it reasonable to expect the occasional late delivery. However, this is the third late shipment we have received in the past last month.
Although I am confident that this is an exceptional circumstance, surely you can understand that this level of delay causes us significant inconveniences. I am also certain that quick dispatch of our orders would help reserve space in your inventory for new orders.
You know that we would like to continue to do business with you. I would thus greatly appreciate your care and attention in this matter to ensure that our future orders arrive in a reasonable amount of time.
Sincerely,
Shiroyama
Jumat, 01 Oktober 2010
complain letter sample 1
From: Shiroyama
Merdeka street 18
Bekasi,West Java
Re: Account Number 8654-421-790 (Broadband Internet)
Dear Mr. Novel,
On March 16, 2010, I subscribed to your company’s Broadband Internet offer at the Grand Mall.
I am disappointed because the service I have been receiving is unsatisfactory. As indicated in the ad, I was supposed to get good connection but up until this day, I cannot remember a day when I did not get connection interruption. I’ve been trying to contact your customer support representatives to help me regarding this issue, but it seems that my complaint continue to be unresolved and neglected until this day.
To resolve this issue, I ask that you to deactivate my subscription and refund the payments I have made for the past two months as this is clearly a breach of the contract I signed with your company.
I look forward to hearing from you regarding a resolution of this problem. I will be waiting for a resolution, if I do not hear from you in two weeks, I will be filing a complaint to a higher office. Please contact me anytime at 820-6876.
Sincerely Yours,
Shiroyama
Merdeka street 18
Bekasi,West Java
Re: Account Number 8654-421-790 (Broadband Internet)
Dear Mr. Novel,
On March 16, 2010, I subscribed to your company’s Broadband Internet offer at the Grand Mall.
I am disappointed because the service I have been receiving is unsatisfactory. As indicated in the ad, I was supposed to get good connection but up until this day, I cannot remember a day when I did not get connection interruption. I’ve been trying to contact your customer support representatives to help me regarding this issue, but it seems that my complaint continue to be unresolved and neglected until this day.
To resolve this issue, I ask that you to deactivate my subscription and refund the payments I have made for the past two months as this is clearly a breach of the contract I signed with your company.
I look forward to hearing from you regarding a resolution of this problem. I will be waiting for a resolution, if I do not hear from you in two weeks, I will be filing a complaint to a higher office. Please contact me anytime at 820-6876.
Sincerely Yours,
Shiroyama
order letter sample 2
SAVE COMPUTER CENTER
ITC Mangga Dua
Jakarta
October 19,2010
Stuart Little
COMPANY Inc.
Sudirman Steet 29,
Jakarta
Dear Stuart Little,
Please enter our order No. 2459 for the following:
3 Mecca, G-23, size 24”26” @ $150 – $ 450
2 Mecca, G-25, size 22”23” @ $70 – $ 140
2 Merced, G-45, size 45”size 47” @ 100 – $ 200
We shall appreciate your shipping these goods so that they will reach us not later than October 25, billing them f.o.b. San Fernando, Bekasi, at 2/30, n/60 – your usual term.
Very truly yours,
Shiroyama
ITC Mangga Dua
Jakarta
October 19,2010
Stuart Little
COMPANY Inc.
Sudirman Steet 29,
Jakarta
Dear Stuart Little,
Please enter our order No. 2459 for the following:
3 Mecca, G-23, size 24”26” @ $150 – $ 450
2 Mecca, G-25, size 22”23” @ $70 – $ 140
2 Merced, G-45, size 45”size 47” @ 100 – $ 200
We shall appreciate your shipping these goods so that they will reach us not later than October 25, billing them f.o.b. San Fernando, Bekasi, at 2/30, n/60 – your usual term.
Very truly yours,
Shiroyama
order letter sample1
November 16,2010
Heru Susanto
Nets Inc
Merapi Street no 49
Jakarta, 66121
Dear Heru Susanto,
Please accept this purchase order for the following:
QUANTITY PRODUCT UNIT PRICE TOTAL
[LIST PRODUCTS AND PRICES, ex.
2 Compressor 234A $2,300.00 $4,600.00
1 Compressor 323F $1,200.00 $1,200.00
&nb sp; &nb sp; &nb sp; $5,800.00
We require shipment by Desember 10, 2010 to:
BCA Industries
MH Thamrin Street no 16
Jakarta,66217
Please refer to this order as “purchase order #PO1Z2975 If this order cannot be processed as requested, please contact me at 821-6789 at your earliest convenience.
Sincerely,
Shiroyama
Heru Susanto
Nets Inc
Merapi Street no 49
Jakarta, 66121
Dear Heru Susanto,
Please accept this purchase order for the following:
QUANTITY PRODUCT UNIT PRICE TOTAL
[LIST PRODUCTS AND PRICES, ex.
2 Compressor 234A $2,300.00 $4,600.00
1 Compressor 323F $1,200.00 $1,200.00
&nb sp; &nb sp; &nb sp; $5,800.00
We require shipment by Desember 10, 2010 to:
BCA Industries
MH Thamrin Street no 16
Jakarta,66217
Please refer to this order as “purchase order #PO1Z2975 If this order cannot be processed as requested, please contact me at 821-6789 at your earliest convenience.
Sincerely,
Shiroyama
format letter
Business letters generally conform to one of four indentation formats: Block, Semi-Block, Modified Block, and Modified Semi-Block. Put simply, "Semi-" means that the first lines of paragraphs are indented; "Modified" means that the sender's address, date, and closing are significantly indented.
Block
In a Block format letter, (1) all text is aligned to the left margin, (2) paragraphs are not indented. 3) parts and paragraphs are separated by double or triple spacing.
Semi-Block
In a Semi-Block format letter, (1) all text is aligned to the left margin, (2) paragraphs are indented.
Modified Block
In a Modified Block format letter, (1) all text is aligned to the left margin, except for the author's address, date, and closing; and (2) paragraphs are not indented. The author's address, date, and closing are usually indented three inches from the left margin, but can be set anywhere to the right of the middle of the page, as long as all three elements are indented to the same position.
Modified Semi-Block
In a Modified Semi-Block format letter, (1) all text is aligned to the left margin, except for the author's address, date, and closing; and (2) paragraphs are indented. The author's address, date, and closing are usually indented three inches from the left margin, but can be set anywhere to the right of the middle of the page, as long as all three elements are indented to the same position.
Block
In a Block format letter, (1) all text is aligned to the left margin, (2) paragraphs are not indented. 3) parts and paragraphs are separated by double or triple spacing.
Semi-Block
In a Semi-Block format letter, (1) all text is aligned to the left margin, (2) paragraphs are indented.
Modified Block
In a Modified Block format letter, (1) all text is aligned to the left margin, except for the author's address, date, and closing; and (2) paragraphs are not indented. The author's address, date, and closing are usually indented three inches from the left margin, but can be set anywhere to the right of the middle of the page, as long as all three elements are indented to the same position.
Modified Semi-Block
In a Modified Semi-Block format letter, (1) all text is aligned to the left margin, except for the author's address, date, and closing; and (2) paragraphs are indented. The author's address, date, and closing are usually indented three inches from the left margin, but can be set anywhere to the right of the middle of the page, as long as all three elements are indented to the same position.
part of letter
Parts of a Business Letter
Sender's Address
The sender's address usually is included in letterhead. If you are not using letterhead, include the sender's address at the top of the letter one line above the date. Do not write the sender's name or title, as it is included in the letter's closing. Include only the street address, city, and zip code.
Date
The date line is used to indicate the date the letter was written. However, if your letter is completed over a number of days, use the date it was finished in the date line. When writing to companies within the United States, use the American date format. (The United States-based convention for formatting a date places the month before the day. For example: Desember 12, 2010. ) Write out the month, day and year two inches from the top of the page. Depending which format you are using for your letter, either left justify the date or tab to the center point and type the date.
Inside Address
The inside address is the recipient's address. It is always best to write to a specific individual at the firm to which you are writing. If you do not have the person's name, do some research by calling the company or speaking with employees from the company. Include a personal title such as Ms., Mrs., Mr., or Dr. Follow a woman's preference in being addressed as Miss, Mrs., or Ms. If you are unsure of a woman's preference in being addressed, use Ms. If there is a possibility that the person to whom you are writing is a Dr. or has some other title, use that title. Usually, people will not mind being addressed by a higher title than they actually possess. To write the address, use the U.S. Post Office Format. For international addresses, type the name of the country in all-capital letters on the last line. The inside address begins one line below the sender's address or one inch below the date. It should be left justified, no matter which format you are using.
Salutation
Use the same name as the inside address, including the personal title. If you know the person and typically address them by their first name, it is acceptable to use only the first name in the salutation (for example: Dear Lucy:). In all other cases, however, use the personal title and full name followed by a colon. Leave one line blank after the salutation.
If you don't know a reader's gender, use a nonsexist salutation, such as "To Whom It May Concern." It is also acceptable to use the full name in a salutation if you cannot determine gender. For example, you might write Dear Chris Harmon: if you were unsure of Chris's gender.
Body
For block and modified block formats, single space and left justify each paragraph within the body of the letter. Leave a blank line between each paragraph. When writing a business letter, be careful to remember that conciseness is very important. In the first paragraph, consider a friendly opening and then a statement of the main point. The next paragraph should begin justifying the importance of the main point. In the next few paragraphs, continue justification with background information and supporting details. The closing paragraph should restate the purpose of the letter and, in some cases, request some type of action.
Closing
The closing begins at the same horizontal point as your date and one line after the last body paragraph. Capitalize the first word only (for example: Thank you) and leave four lines between the closing and the sender's name for a signature. If a colon follows the salutation, a comma should follow the closing; otherwise, there is no punctuation after the closing.
Enclosures
If you have enclosed any documents along with the letter, such as a resume, you indicate this simply by typing Enclosures one line below the closing. As an option, you may list the name of each document you are including in the envelope. For instance, if you have included many documents and need to ensure that the recipient is aware of each document, it may be a good idea to list the names.
Typist initials
Typist initials are used to indicate the person who typed the letter. If you typed the letter yourself, omit the typist initials.
TIPS
Try to keep your letters to one page
How many blank lines you add between lines that require more than one, depends on how much space is available on the page.
The same goes for margins. One and one-half inch (108 points) for short letters and one inch (72 points) for longer letters are standard. If there is a letterhead, its position determines the top margin on page 1.
If you don't type one of the more formal components, don't leave space for them. For example, if you don't type the Reference Line, Special Mailing Notations and On-Arrival Notations , type the Inside Address four lines below the Date.
Example:
[Date, Ex: September 10, 2010]
[Name of Sender]
[Address1]
[Address2]
[Name of Recipient]
[Address1]
[Address2]
Dear Mr./Ms. [Name of Recipient]:
This is a typical business letter. Although there are many different styles, these days this format is commonly used. There is no need to indent. All lines begin at the left margin including the date, complimentary close, and signature. Some authors named this format as "modified block with block paragraphs."
This style is usually typed with mixed or standard punctuation. The salutation is followed by a colon, and the complimentary close, by a comma. This form of punctuation is widely used in most business correspondence and letter writings.
Remember to always leave a space between the valediction and the name, so the person who is sending this has plenty of room to sign the letter.
[Closing, Ex: Sincerely, Kind regards, Sincerely yours, Best regards and etc.],
[Signature]
[Name and Position of Sender, Siti Rodiah, CEO]
[Carbon Copy Recipients (cc:), Ex: cc:, Yuki,manager]
[Enclosure1]
[Enclosure2]
Sender's Address
The sender's address usually is included in letterhead. If you are not using letterhead, include the sender's address at the top of the letter one line above the date. Do not write the sender's name or title, as it is included in the letter's closing. Include only the street address, city, and zip code.
Date
The date line is used to indicate the date the letter was written. However, if your letter is completed over a number of days, use the date it was finished in the date line. When writing to companies within the United States, use the American date format. (The United States-based convention for formatting a date places the month before the day. For example: Desember 12, 2010. ) Write out the month, day and year two inches from the top of the page. Depending which format you are using for your letter, either left justify the date or tab to the center point and type the date.
Inside Address
The inside address is the recipient's address. It is always best to write to a specific individual at the firm to which you are writing. If you do not have the person's name, do some research by calling the company or speaking with employees from the company. Include a personal title such as Ms., Mrs., Mr., or Dr. Follow a woman's preference in being addressed as Miss, Mrs., or Ms. If you are unsure of a woman's preference in being addressed, use Ms. If there is a possibility that the person to whom you are writing is a Dr. or has some other title, use that title. Usually, people will not mind being addressed by a higher title than they actually possess. To write the address, use the U.S. Post Office Format. For international addresses, type the name of the country in all-capital letters on the last line. The inside address begins one line below the sender's address or one inch below the date. It should be left justified, no matter which format you are using.
Salutation
Use the same name as the inside address, including the personal title. If you know the person and typically address them by their first name, it is acceptable to use only the first name in the salutation (for example: Dear Lucy:). In all other cases, however, use the personal title and full name followed by a colon. Leave one line blank after the salutation.
If you don't know a reader's gender, use a nonsexist salutation, such as "To Whom It May Concern." It is also acceptable to use the full name in a salutation if you cannot determine gender. For example, you might write Dear Chris Harmon: if you were unsure of Chris's gender.
Body
For block and modified block formats, single space and left justify each paragraph within the body of the letter. Leave a blank line between each paragraph. When writing a business letter, be careful to remember that conciseness is very important. In the first paragraph, consider a friendly opening and then a statement of the main point. The next paragraph should begin justifying the importance of the main point. In the next few paragraphs, continue justification with background information and supporting details. The closing paragraph should restate the purpose of the letter and, in some cases, request some type of action.
Closing
The closing begins at the same horizontal point as your date and one line after the last body paragraph. Capitalize the first word only (for example: Thank you) and leave four lines between the closing and the sender's name for a signature. If a colon follows the salutation, a comma should follow the closing; otherwise, there is no punctuation after the closing.
Enclosures
If you have enclosed any documents along with the letter, such as a resume, you indicate this simply by typing Enclosures one line below the closing. As an option, you may list the name of each document you are including in the envelope. For instance, if you have included many documents and need to ensure that the recipient is aware of each document, it may be a good idea to list the names.
Typist initials
Typist initials are used to indicate the person who typed the letter. If you typed the letter yourself, omit the typist initials.
TIPS
Try to keep your letters to one page
How many blank lines you add between lines that require more than one, depends on how much space is available on the page.
The same goes for margins. One and one-half inch (108 points) for short letters and one inch (72 points) for longer letters are standard. If there is a letterhead, its position determines the top margin on page 1.
If you don't type one of the more formal components, don't leave space for them. For example, if you don't type the Reference Line, Special Mailing Notations and On-Arrival Notations , type the Inside Address four lines below the Date.
Example:
[Date, Ex: September 10, 2010]
[Name of Sender]
[Address1]
[Address2]
[Name of Recipient]
[Address1]
[Address2]
Dear Mr./Ms. [Name of Recipient]:
This is a typical business letter. Although there are many different styles, these days this format is commonly used. There is no need to indent. All lines begin at the left margin including the date, complimentary close, and signature. Some authors named this format as "modified block with block paragraphs."
This style is usually typed with mixed or standard punctuation. The salutation is followed by a colon, and the complimentary close, by a comma. This form of punctuation is widely used in most business correspondence and letter writings.
Remember to always leave a space between the valediction and the name, so the person who is sending this has plenty of room to sign the letter.
[Closing, Ex: Sincerely, Kind regards, Sincerely yours, Best regards and etc.],
[Signature]
[Name and Position of Sender, Siti Rodiah, CEO]
[Carbon Copy Recipients (cc:), Ex: cc:, Yuki,manager]
[Enclosure1]
[Enclosure2]
business comunication
There is former dean of Harvard Business School has said, “In business, communication is everything.” Why? Before that we must know what is business comunication.
Business comunication or also known as comunication is communication that used to promote a product, service, or organization, relay information within the business or deal with legal and similar issues. It is also a means of relaying between a supply chain,from beginning to ending, for example from the manufacturer to consumer.
Some variety of topics in business comunication , including Marketing, Branding, Customer relations, Consumer behaviour, Advertising, Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication. The term communications encompasses with various channels of communication, including the Internet,Publications,Radio,Television,etc. All of them for external comunication
But in business comunication not only for external but also refer to internal communication. A communications director will typically manage internal communication and craft messages sent to employees. It is vital that internal communications are managed properly because a poorly crafted or managed message could foster distrust or hostility from employees.
There are several methods of business communication,here they are:
Web-based communication ,e-mails,Reports Presentations ,telephoned meetings,forum boards,
face-to-face meetings.
Now we know why comunication is so important Communication in a business organization provides the critical link between core function. Thats why business comunication very important, not just in business but in our daily life
Here some tips for effective communication in the workplace to be essential. :
Think before you communicate. Be an active listener. Be focused on your audience in your response. Be brief and be gone.
Business comunication or also known as comunication is communication that used to promote a product, service, or organization, relay information within the business or deal with legal and similar issues. It is also a means of relaying between a supply chain,from beginning to ending, for example from the manufacturer to consumer.
Some variety of topics in business comunication , including Marketing, Branding, Customer relations, Consumer behaviour, Advertising, Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication. The term communications encompasses with various channels of communication, including the Internet,Publications,Radio,Television,etc. All of them for external comunication
But in business comunication not only for external but also refer to internal communication. A communications director will typically manage internal communication and craft messages sent to employees. It is vital that internal communications are managed properly because a poorly crafted or managed message could foster distrust or hostility from employees.
There are several methods of business communication,here they are:
Web-based communication ,e-mails,Reports Presentations ,telephoned meetings,forum boards,
face-to-face meetings.
Now we know why comunication is so important Communication in a business organization provides the critical link between core function. Thats why business comunication very important, not just in business but in our daily life
Here some tips for effective communication in the workplace to be essential. :
Think before you communicate. Be an active listener. Be focused on your audience in your response. Be brief and be gone.
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