complain letter sample 1

From: Shiroyama

Merdeka street 18

Bekasi,West Java

Re: Account Number 8654-421-790 (Broadband Internet)



Dear Mr. Novel,



On March 16, 2010, I subscribed to your company’s Broadband Internet offer at the Grand Mall.



I am disappointed because the service I have been receiving is unsatisfactory. As indicated in the ad, I was supposed to get good connection but up until this day, I cannot remember a day when I did not get connection interruption. I’ve been trying to contact your customer support representatives to help me regarding this issue, but it seems that my complaint continue to be unresolved and neglected until this day.



To resolve this issue, I ask that you to deactivate my subscription and refund the payments I have made for the past two months as this is clearly a breach of the contract I signed with your company.



I look forward to hearing from you regarding a resolution of this problem. I will be waiting for a resolution, if I do not hear from you in two weeks, I will be filing a complaint to a higher office. Please contact me anytime at 820-6876.



Sincerely Yours,

Shiroyama